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White Paper
Service Desk/Helpdesk Metrics and Reporting : Getting Started

Tags: help desk, service management, desk, managers

0% found useful
04/12/06
Serio

White Paper
Incident Management - Do's and Don'ts

Tags: help desk, desk, principles, itil

75% found useful
29/11/06
Serio

White Paper
Introducing ITIL Availability Management

Tags: service level management, availability, service management, availability management

57% found useful
29/11/06
Serio

White Paper
Introduction to ITIL

Tags: help desk, delivery, service delivery, service support

29/11/06
Serio

White Paper
Problem Management - Why and How?

Tags: help desk, itil, principles, management process

8% found useful
29/11/06
Serio

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