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White Paper
Assessing the Role of IT in BPO Success: 2008 Market Study Update

Tags: outsourcing

54% found useful
17/03/08
EquaTerra

White Paper
EquaTerra Position: IT Assessments: The Pressure to Improve Never Stops

Tags: asset management

70% found useful
04/03/08
EquaTerra

White Paper
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control

Tags: outsourcing

44% found useful
18/02/08
EquaTerra

White Paper
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO

Tags: outsourcing

43% found useful
18/02/08
EquaTerra

White Paper
IT Service Management - A Roadmap for Success

Tags: sla

79% found useful
20/01/08
EquaTerra

White Paper
Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model

Tags: itil

01/09/07
EquaTerra

White Paper
The Issue: Defining Next Generation Contact Center Strategies

Tags: customer support services

0% found useful
01/09/07
EquaTerra

White Paper
Assessing the Role of Captive Operations in Global Service Delivery Models

Tags: customer support services

52% found useful
20/08/07
EquaTerra

White Paper
The Outsourcer's Guide to Success: Nine Factors for Great Governance

Tags: outsourcing

53% found useful
01/08/07
EquaTerra

White Paper
The Issue: How to Design and Deploy a Global Service Delivery Model

Tags: outsourcing

39% found useful
01/07/07
EquaTerra

White Paper
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO

Tags: outsourcing

34% found useful
01/05/07
EquaTerra

White Paper
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing

Tags: infrastructure management, develop, role, environments

27% found useful
30/01/07
EquaTerra

White Paper
Renegotiating Outsourcing Contracts: Executive Point of View

Tags: outsourcing, tier, alignment, parties

53% found useful
01/06/06
EquaTerra

White Paper
Assessing the Role of Enterprise Software Applications in BPO

Tags: outsourcing

50% found useful
01/05/06
EquaTerra

Webcast
Outsourcing: How to Assess, Diagnose And/or Restructure Your Relationship

Tags: outsourcing, contract, practices, extent

68% found useful
30/11/99
EquaTerra

15  Results
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