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White Paper
Knowledge Management and ITIL: Creating the Adaptive Organization

Tags: sla, framework, service management, itil

83% found useful
22/07/04
ServiceWare Technologies

White Paper
The Insider's Guide to Knowledge Management ROI: Quantifying Knowledge-Enabled Customer Service and Support

Tags: roi - tco, realized, return, roi

50% found useful
01/02/04
ServiceWare Technologies

White Paper
Ten Principles for Knowledge Management Success

Tags: knowledge management, initiative, knowledge, practices

01/09/03
ServiceWare Technologies

White Paper
Ten Principles for Knowledge Management Success

Tags: knowledge, practices, initiative, sharing

50% found useful
01/09/03
ServiceWare Technologies

White Paper
The Value of Online Self-Service

Tags: knowledge management, demands, management solution, interaction

01/04/03
ServiceWare Technologies

White Paper
Employee Self-Service: Benefits for the Help Desk

Tags: knowledge management, satisfaction, enabled, demands

60% found useful
01/02/03
ServiceWare Technologies

White Paper
The Insider's Guide to Knowledge Management ROI

Tags: knowledge management, return, roi, conduct

25% found useful
01/01/03
ServiceWare Technologies

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