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White Paper
Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy

Tags: customer support services, service providers, provider, service provider

01/05/06
Amdocs

White Paper
Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution

Tags: telecom services, customer experience, fulfillment, activation

01/06/05
Amdocs

White Paper
Amdocs Service Management and How It Relates to ITIL

Tags: service management, library, itil, practices

01/05/05
Amdocs

White Paper
IPTV and IP Convergence: Gaining Competitive Advantage by Creating the Intentional Customer Experience

Tags: voip - ip telephony, customer experience, iptv, intentional

14% found useful
01/02/05
Amdocs

White Paper
Integrated Customer Management: Adapt or Perish

Tags: customer support services, survive, continual, adapt

33% found useful
01/10/04
Amdocs

White Paper
Achieving Measurable ROI for IT: There Must Be a Better Way

Tags: infrastructure management, projects, roi, failure

01/03/04
Amdocs

Case Study
Amdocs Case Study: E-Plus

Tags: gsm, generation, mobile data, leader

30/11/99
Amdocs

Case Study
Amdocs Case Study: Georgia-Pacific

Tags: sla, pacific, function, library

67% found useful
30/11/99
Amdocs

Case Study
Amdocs Case Study: tele.ring

Tags: customer support services, point, sale, care

33% found useful
30/11/99
Amdocs

Webcast
The Intelligent Contact Center - Beyond the 360° View

Tags: business intelligence / data warehousing, yankee, yankee group, concept

30/11/99
Amdocs

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