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Webcast
Improving First Call Resolution

Tags: help desk, desk, self, end user

80% found useful
28/11/07
SupportSoft

White Paper
Profitable Strategies for Optimizing Help Desk Operations

Tags: help desk

67% found useful
01/10/07
SupportSoft

White Paper
Knowledge Automation: Delivering on the Promise of Knowledge Management

Tags: knowledge management, knowledge, automation, automatically

33% found useful
01/03/03
SupportSoft

White Paper
Achieving Higher Levels of User Self-Sufficiency With Knowledge Automation: New Advances in Service and Support Automation

Tags: knowledge management, knowledge, desk, knowledge management

01/10/02
SupportSoft

Webcast
Knowledge Automation: Harnessing the Power of Knowledge for Service and Support

Tags: knowledge management, employee, siebel, productivity

33% found useful
30/11/99
SupportSoft

Webcast
Real-Time Knowledge for Measurable Service and Support Results

Tags: knowledge management, knowledge, productivity, experts

0% found useful
30/11/99
SupportSoft

Webcast
Real-Time Service Management: Gain Competitive Advantage With Support Automation

Tags: business intelligence / data warehousing, customer satisfaction, learn, productivity

100% found useful
30/11/99
SupportSoft

Webcast
Real-Time Support for Your Prime-Time Organization

Tags: knowledge management, cox, cable, implement

83% found useful
30/11/99
SupportSoft

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