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Case Study
A Project to Consolidate Three Problem Management Systems Delivers a Strategic Business Advantage to Radian

Tags: sla, infra, department, enter

30/11/99
Infra

Case Study
ADM, the US Agricultural Giant, Selects Infra for IT Service Management Across Its International Network

Tags: sla, international, agricultural, infra

50% found useful
30/11/99
Infra

Case Study
Absolutely Positively ITIL

Tags: city, infrastructure library, block, capital

30/11/99
Infra

Case Study
DEWR Drops Remedy for Infra

Tags: web services, department, remedy, marketplace

50% found useful
30/11/99
Infra

Case Study
Delft University of Technology Choose Infra to Support ITIL Processes

Tags: itil, infra, division, term

50% found useful
30/11/99
Infra

Case Study
Infra Assists TAIT to Deploy Global Customer Support

Tags: knowledge management, views, supplier, sharing

30/11/99
Infra

Case Study
Infra Case Study: Archer Daniels Midland

Tags: service management, agricultural, international, corporation

30/11/99
Infra

Case Study
Infra Case Study: Country Energy

Tags: service management, energy, country, australia

30/11/99
Infra

Case Study
Infra Case Study: Sydney 2000 Olympics

Tags: games, incidents, city, command

100% found useful
30/11/99
Infra

Case Study
Infra Provides a Low Bandwidth Request Management Solution for the Macedon Ranges Shire Council

Tags: web services, council, semi, shire

30/11/99
Infra

Case Study
Infra Provides a Perfect Fit for Country Energy's Distributed Support Model

Tags: web services, distributed, energy, country

50% found useful
30/11/99
Infra

Case Study
Infra Provides an Enterprise Solution for St.George Bank

Tags: sla, monitoring, bank, george

30/11/99
Infra

Case Study
Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice

Tags: help desk, active directory, configuration management, cd rom

50% found useful
30/11/99
Infra

Case Study
Infra's Web-Based Service Management Solution Underpins Navigant's Move to a Centralized IT Support Structure to Manage Its International Travel Network

Tags: sla, continue, north america, north

30/11/99
Infra

Case Study
Managing Critical Change Processes at Roche

Tags: sla, asia pacific, implemented, requests

30/11/99
Infra

Case Study
Meeting Evolving Needs With Infra Technology

Tags: help desk, department, roads, infra

50% found useful
30/11/99
Infra

Case Study
New Plymouth's Commitment to Customer Service

Tags: web services, customer service, terms, visibility

30/11/99
Infra

Case Study
Southampton City Council Streamlines Procurement Process and Meets Service Level Agreements With Infra Software

Tags: service level management, management solution, city, delivery

25% found useful
30/11/99
Infra

Case Study
Sydney Sets an Olympic First for Security Management

Tags: sla, configurations, consulting, automatically

30/11/99
Infra

Case Study
The Case for Moving to Web-Based Service Management: Kennedys Legal Services

Tags: sla, desk, infra, firms

50% found useful
30/11/99
Infra

Case Study
The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise

Tags: bank, financial services, reporting, delivery

30/11/99
Infra

Case Study
University of Auckland Chooses Infra for ITIL Based Service Management

Tags: service level management, service management, infra, library

50% found useful
30/11/99
Infra

Case Study
University of Technology of Delft (TU Delft)

Tags: sla, itil, infra, delft

50% found useful
30/11/99
Infra

Case Study
Web-Based Tool Takes Heat Off Uni Help Desk

Tags: heat, helpdesk, search, victoria university

30/11/99
Infra

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