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White Paper
ITSM and ITIL: An Art Vs. a Science?

Tags: itil, service management, adapt, certified

50% found useful
05/10/06
RL Information Consulting

White Paper
The Application of ITSM in Performance Based Contracting: A Theory Into Practice

Tags: sla, standards, payment, degree

27/04/04
RL Information Consulting

White Paper
IT Services Management: Achieving Service Excellence by Leveraging ITSM and Six Sigma

Tags: sla, service management, component, rate

16/04/04
RL Information Consulting

White Paper
IT Service Management Maturity Assessment

Tags: service level management, practices, provider, service management

100% found useful
23/03/04
RL Information Consulting

White Paper
IT Service Management: Policy Based IT Service Management

Tags: sla, service management, inter, relationships

0% found useful
23/03/04
RL Information Consulting

White Paper
IT Service Management: Service Outsourcing Questionnaire

Tags: service level management, managed service, high level, nt

20% found useful
10/11/03
RL Information Consulting

White Paper
IT Services Management: A Methodology for Sourcing ITSM Managed Services

Tags: service level management, service management, itsm, managed

10/11/03
RL Information Consulting

White Paper
IT Service Management: ITSM/ITIL Best Practice Process Overview Primer

Tags: sla, practices, itil, cases

13/02/03
RL Information Consulting

White Paper
IT Service Management Service Brief: Business Impact Analysis

Tags: sla, service management, itsm, component

33% found useful
19/06/02
RL Information Consulting

White Paper
IT Service Management: Change Management Methods and Implementation Best Practices

Tags: sla, functions, develop, cycle

75% found useful
19/06/02
RL Information Consulting

White Paper
IT Service Management: A Practical Approach to ITSM Implementation and Support

Tags: sla, expertise, itsm, implementing

25/05/02
RL Information Consulting

White Paper
IT Service Management: IT Service Management Perspectives

Tags: service level management, perspective, phase, itsm

25/05/02
RL Information Consulting

White Paper
IT Services Management: A Description of Service Level Agreements

Tags: sla, objectives, service level agreements, reached

25/05/02
RL Information Consulting

White Paper
ITSM Infrastructure Support: a Practical Approach to ITSM Implementation and Support

Tags: infrastructure management, expertise, itsm, resource

60% found useful
22/01/02
RL Information Consulting

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