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IEX Corporation White Papers


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White Paper
A New Approach to Contact Center Optimization

Tags: strategic planning, contact, optimization, considers

11/03/04
IEX Corporation

White Paper
Skills Based Call Routing

Tags: call center - contact, centers, routing, tasks

01/01/03
IEX Corporation

White Paper
Skills-Based Routing: An Industry Survey

Tags: call center - contact, skills, routing, acd

67% found useful
01/01/03
IEX Corporation

White Paper
Buying Inbound Call Center Technology

Tags: transaction processing, commerce, inbound, workforce

50% found useful
30/11/99
IEX Corporation

White Paper
Keep Your Options Open when Deciding on Call Routing Technology

Tags: call center - contact, concept, routing, workforce

30/11/99
IEX Corporation

White Paper
Looking for Workforce Management Software?

Tags: call center - contact, patterns, reliability, measure

30/11/99
IEX Corporation

White Paper
Skills Based Routing, a Challenge for Call Centers

Tags: call center - contact, agent, definition, skills

33% found useful
30/11/99
IEX Corporation

White Paper
Skills Based Scheduling: Defining the Ideal System to Manage ACD Skills-Based Routing

Tags: call center - contact, skills, routing, centers

30/11/99
IEX Corporation

White Paper
Workforce Management for Multiple Call Centers

Tags: call center - contact, centers, service providers, providers

50% found useful
30/11/99
IEX Corporation

White Paper
Workforce Management: What is It? Do You Need It?

Tags: business management, workforce management, managers, definition

30/11/99
IEX Corporation

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