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Title

User rating

Date added

Company

"ITIL and Six Sigma"

Tags: international standards, initiative, itil, sigma

75% found useful

10/06/03

"Technology to Support ITIL"

Tags: sla, itil, practices, procedures

12/03/03

"After Reading the Books?"

Tags: sla, america, north america, itil

23/12/02

ITIL-Roadmap to SLAs

Tags: service management, infrastructure library, service level management, management processes

33% found useful

20/12/02

"Justification of ITIL"

Tags: sla, itil, interprom usa, cio

15/12/02

Implementation of ITIL

Tags: sla, cover, aspects, responsibilities

27/02/02

Is ITIL the Equivalent to "IT Service Management"?

Tags: service level management, relationship, itil, service management

100% found useful

27/02/02

ITIL's Contribution to the Microsoft Operations Framework (MOF)

Tags: sla, framework, microsoft operations framework, library

50% found useful

28/12/01

Outsourcing Best Practices

27/08/01

What Kind of Technology Supports ITIL?

Tags: procurement - purchasing

04/04/01

ASPs and their Struggle with Application Performance Management

Tags: quality of service

02/02/01

How Do I Justify an ITIL Implementation?

Tags: quality of service

02/01/01

A New Millennium, a New Dimension: Unicenter TND

Tags: unicenter, management infrastructure, tng, unicenter tng

30/11/99

Business - IT Alignment with TQM

Tags: business management

30/11/99

Can ITIL Play a Part in Business – IT Alignment?

Tags: business strategies

30/11/99

Firewall Selection

Tags: firewalls

30/11/99

Hidden Obstacles to Successful Service Level Agreements

Tags: quality of service, levels, providers, underlying technology

30/11/99

How Do I Embed ITIL in My Organization?

Tags: embedded systems

30/11/99

How Does ITIL Relate to Enterprise Systems Management?

30/11/99

How Does ITIL Relate to ISO-9000?

Tags: quality of service

30/11/99

IT Cost Charging Challenges

Tags: cost control - risk mgmt., expenses, charging, cost management

30/11/99

InterProm USA’s Perspective on BMC Software’s Service Assurance Center®

Tags: component-based, service management, assurance, service assurance

30/11/99

Is ITIL the Equivalent to IT Service Management?

Tags: quality of service

30/11/99

Is Your Helpdesk an Integrated Helpdesk?

Tags: help desk

30/11/99

Is Your IT Organization Ready for Service Level Management?

Tags: quality of service, levels, service management, failure

30/11/99

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