Knowledge and Data Management White Papers
Support Strategies: Customer Experience Management
Overview Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs
| Publisher | Citrix Online | File Format | EXCEL |
|---|---|---|---|
| Date Published | November 2009 | ||
| Format | White Papers | ||
| Topics | |||
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