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Knowledge and Data Management White Papers

Best Practices for Translating Customer Satisfaction into Revenue

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knowledge and data management

Overview Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Further White Paper Details
Publisher	Citrix Online	File Format	EXCEL
Date Published	November 2009
Format	White Papers
Topics	Knowledge and Data Management, Customer Support Services, Data Mining - Analysis, Resources Mgmt., ROI - TCO

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