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Knowledge and Data Management White Papers

3 Strategies for Reducing IT Support Costs

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knowledge and data management

Overview As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Further White Paper Details
Publisher	Citrix Online	File Format	EXCEL
Date Published	October 2009
Format	White Papers
Topics	Knowledge and Data Management, Customer Support Services, Data Mining - Analysis, Resources Mgmt., ROI - TCO

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knowledge and data management

Operational IT budgets to be squeezed in 2008

Analyst IDC predicts the US economic downturn will hit global technology spending next year, with growth rates down from about seven per cent in 2007 to six per cent in 2008. But more than half (seven) of silicon.com's 12-strong CIO Jury IT user...

Channel:
CIO Jury
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budgets,
cio jury

Recession fears squeeze tech budgets

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Getting your IT department ready for 2009

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server

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Before the downturn, green IT - or environmentally sustainable computing - was one of the common threads on CIO agendas. Select performance-focused, initiative-related success measures. However, as we prepare for economic recovery, this topic is...

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3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency