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Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...
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Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
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The marketplace is overflowing with a multitude of mobility options for businesses of all types and sizes. From notebooks, netbooks, and handheld computers to WiFi, smartphones, and mobile broadband, there...
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In the telecom and data communications environment, the challenge is to strike the right balance between understanding corporate usage trends and adopting new technologies that can make the organization more...
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Mobile Service Providers (MoSPs) emerge, propelled by ubiquitous availability of mobile devices and wireless communication infrastructures. MoSPs' customers satisfaction and consequently their revenues, largely depend on the Quality of Service...
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Decades of case-by-case deployments, uncoordinated platform choices and ad hoc upgrades to support growth have created fragmented, inefficient infrastructures in many organizations. Find out how to transform these challenges...
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Service providers in the communications, media, and entertainment industries are undergoing significant changes in the types of services demanded, competition faced, and the technologies and business models that can sustain...
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The financial services institution's operational structure comprised three separate divisions each of which had different requirements in terms of IT hardware, software and support. Using a central IT infrastructure to...
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The paradigmatic shift from a Web of manual interactions to a Web of programmatic interactions driven by Web services is creating unprecedented opportunities for the formation of online Business-to-Business (B2B)...
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Today Internet QoS is deployed piecemeal-typically at known bottleneck links like enterprise access links or wireless links. A more comprehensive, end-to-end QoS deployment, for instance across large enterprise networks or...
Validate Sun's claimed performance benefits and efficiencies Windows/Intel and Linux/Intel deployments don't offer this advantage. Sun will likely argue that major returns on investment will accrue from the configuration, testing and integration of...
Of course, cost savings are a major factor and BAA said efficiencies will be gained through software rationalisation and upgrades at lower costs. The audit and rationalisation of software, as well as upgrades and changes to IT server farms, has...
One of the main problems with first-generation IPsec deployments was that they traditionally required a software agent to be installed on every device under management. Next-generation IPsec VPNs now on the market aim to streamline remote access...
For many organisations printing costs are uncontrolled due to the fragmented purchasing of devices and consumables across departments and locations. MPS can offer cost reduction along with improved efficiencies in the short and long term.
Public sector IT systems are highly fragmented, comprising of many different types of hardware and software, with money being wasted on different departments running separate systems performing the same job, according to the report.
The Home Office claims that mobile devices are cutting time officers spend doing paperwork at the station, citing the Birmingham force where handhelds have helped reduce the time taken for stop and searches from 20 minutes to 60 seconds, while...