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Help Desk White Papers

Selection Criteria for Remote Support Tools

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help desk

Overview Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings. Read this report to find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation

Further White Paper Details
Publisher	NTRglobal	File Format	PDF
Date Published	October 2009
Format	White Papers
Topics	Help Desk, Infrastructure Management, Customer Support Services, Groupware - Workflow, Remote Access - RA Servers

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