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Help Desk White Papers

Applying Remote Support Technology for Maximum Impact

Tags:
help desk

Overview Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

Further White Paper Details
Publisher	Citrix Online	File Format	PDF
Date Published	October 2009
Format	White Papers
Topics	Help Desk, Infrastructure Management, Customer Support Services, Groupware - Workflow, Remote Access - RA Servers

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Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Publisher:
NTRglobal

Tags:
help desk

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

Publisher:
Citrix Online

Tags:
help desk

9 Management Practices for Exceptional Webinars

Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...

Publisher:
Citrix Online

Tags:
help desk

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.

Publisher:
IBM

Using Proactive Alerts in HP Web Jetadmin

HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...

Publisher:
Hewlett-Packard (HP)

Tags:
help desk

Meta Group Quarterly: How regulation is driving IT strategy

One tool to help measure IT improvements is benchmarking. Currently, 70 per cent of Global 2000 enterprises use single-dimension criteria to select and prioritise IT investment projects - generally cost/benefit analysis or some type of return-on...

Channel:
Comment & Analysis

Paris to dump Microsoft for Linux desktops?

Paris has already adopted an open-source approach for Lutece, a web-publishing tool used since the end of 2002 by Paris' district councils for creating and administering their internet and intranet sites, and distributed under a BSD-type licence.

Channel:
Desktops

Collaboration best practices: Think big to act small

The mistake is to roll out the products horizontally and assume that there will be a direct benefit from putting a toolset on the user desk. The most basic collaboration tool is email," says the Butler Group's Davis.

Q&A: UPS CIO Ken Lacy

How do you measure return on investment (ROI)? How will customers benefit from this new technology? This particular tool is unmatched in our industry. We look for a well-rounded relationship with mainframe, mid-range and desktop vendors.

Channel:
IT Director
Tags:
wireless,
ken lacy,
ups

Partnership boom: Just a symptom of depressed IT spending?

Both the supplier and the customer need to agree on what they want to achieve and how they can measure it. Unsurprisingly, there appears to be no shortage of customers trying to tie their suppliers down to this type of deal.

Microsoft shelves RSA token support for Vista

Coviello said in an interview on Tuesday morning in Sydney: "Microsoft had said they would include the ability to support all kinds of One Time Password (OTP) and challenge-response type authentication in Vista.

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