You are here: silicon.com > Resources > White Papers > IT Management > IT Budgeting > ROI - TCO

ROI - TCO White Papers

IBMÂ® Industry Podcast series: Tips for Thriving in Today's Economy with BPM.

Tags:
roi - tco

Overview Today, more than ever, organizations must deliver the benefits of cost optimization and business agility. This Podcast series explains how that goal can be realized through dynamic Business Processes Management. The series focuses on banking, government, healthcare, insurance, cross-industry and retail.

Further White Paper Details
Publisher	IBM	File Format	Podcast
Date Published	October 2009
Format	Downloads
Topics	ROI - TCO, Strategic Planning

Did you find this white paper useful?

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

Publisher:
Citrix Online

Tags:
knowledge and data management

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

Publisher:
Citrix Online

Tags:
knowledge and data management

3 Strategies for Reducing IT Support Costs

Publisher:
Citrix Online

Tags:
knowledge and data management

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

Publisher:
Citrix Online

Tags:
knowledge and data management

The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre

This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...

Publisher:
Advanced Micro Devices (AMD)

HP and Microsoft splash $50m to spread .Net message

The first one is cost.the second one is agility - how do they respond more quickly. Hewlett-Packard and Microsoft plan to invest US$50 million in a joint effort to sell corporate customers on the software giant's .Net web services efforts.

Channel:
SOA/Web Services

Through the fog... Getting your business processes finely tuned

There are way too many three-letter acronyms (TLAs) in the world of IT but that's not to say they can be ignored. This week Quocirca senior analyst Clive Longbottom guides us through the maze that is getting business processes right.

IT departments face the axe by 2008

Agility will be one of the most important factors to drive growth here. IT departments are set for major staff cutbacks over the next four years and can expect to see more than half of their jobs to be axed, according to research from Gartner.

Channel:
Enterprise

Manpower global CIO, Rick Davidson

The difficulty for a company like Manpower was that it needed the efficiencies and savings that result from global standard IT systems while still retaining enough flexibility and agility to move swiftly in the local markets.

CIO Jury: Adapt or die, IT departments warned

The best IT directors will convert most of their fixed costs into variable costs without sacrificing agility and perceived quality of execution. The role of the IT department will dramatically change over the next five years and will morph into a...

Channel:
CIO Jury
Tags:
cio jury,
gartner

Beware IT risks - or watch your rivals get ahead

Analyst Richard Hunter said failure to properly take account of - and plan for - IT risks can affect business agility. Businesses must recognise that failing to handle IT risks puts them at a competitive disadvantage, according to analyst house...

Featured White Papers

Harnessing the Power of Location Intelligence in the Public Sector

Throughout the world, public services today are under pressure. The current economic climate, where taxreceipts are naturally suppressed, provides very seriousfunding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services without additional resources to carry them out. Store closures are changing the urban landscape. Demographic and/or economic change isincreasing demand for health and social services.Demand for decreased crime rates is focusing minds in law enforcement. And the threat of internationalterrorism is forcing greater contingency duties on the emergency services. The net result is a need to do more with lessÂ—quite a challenge.

Publisher:
Pitney Bowes

IBM XIVÂ® Storage System: Power Consumption Reinvented

Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be explored. This IBM whitepaper shows how, on average, a traditional storage system using mirroring effectively uses less than 21% of its raw capacity, and an XIV system uses approximately 46% of its raw capacity.

Publisher:
IBM

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency