You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

Optimizing Sales Messaging: The Impact of What You Say on Sales Performace

Tags:
crm software

Overview Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Further White Paper Details
Publisher	Citrix Online	File Format	PDF
Date Published	October 2009
Format	White Papers
Topics	CRM Software, Sales Force Automation, Business Intelligence - Data Warehousing, Email, Sales - Marketing

Did you find this white paper useful?

Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

Publisher:
Pitney Bowes

Tags:
crm software

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

Publisher:
Pitney Bowes

Tags:
telecom services

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

Publisher:
HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Publisher:
Pitney Bowes Insight

Tags:
customer support services

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...

Publisher:
Vodafone

Tags:
call center - contact

SMS comes of age

The trial showed insights into what it takes to establish a one-to-one relationship with the consumer, which is every advertiser's ultimate aim," he said. With premium-priced SMS messages customers simply find something they wish to purchase from a...

Channel:
Comment & Analysis

Brunel University's Business Class: How to put people first

A recent survey here at Brunel revealed the lack of strategic thought invested in the IT department’s most valuable asset, its people. The first point to be investigated is how we view our workforce. The reality is different - creating systems is...

Channel:
Comment & Analysis

XP SP2: Raises IT managers' blood pressure

And 30 per cent did not know how the SP2 upgrade would affect their company's support desk. Most IT managers believe that upgrading systems to Microsoft's latest security patch for Windows XP could generate problems, according to a recent survey.

'Geeks' and offshore fears threaten software industry

We need a better measure of the value and ROI [return on investment] for software development. Businesses must also learn to appreciate the importance of the IT skills gap, which will affect business' ability to perform in five to 10 years...

View From Stanford: Creating IT 'tribes'

On a recent trip to Silicon Valley, silicon.com analysis and reports editor Sylvia Carr spoke to the IT leadership at Stanford University about their greatest concerns - including management and offshoring.

Stress at work is a killer

Office insights… diams; Bored and underpaid? Such disruptions to the nervous system can affect the signals being sent to the heart and could thus lead to cardiac instability, according to Chandola.

Channel:
Skills & Careers
Tags:
work,
job,
stress

Featured White Papers

Harnessing the Power of Location Intelligence in the Public Sector

Throughout the world, public services today are under pressure. The current economic climate, where taxreceipts are naturally suppressed, provides very seriousfunding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services without additional resources to carry them out. Store closures are changing the urban landscape. Demographic and/or economic change isincreasing demand for health and social services.Demand for decreased crime rates is focusing minds in law enforcement. And the threat of internationalterrorism is forcing greater contingency duties on the emergency services. The net result is a need to do more with lessÂ—quite a challenge.

Publisher:
Pitney Bowes

IBM XIVÂ® Storage System: Power Consumption Reinvented

Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be explored. This IBM whitepaper shows how, on average, a traditional storage system using mirroring effectively uses less than 21% of its raw capacity, and an XIV system uses approximately 46% of its raw capacity.

Publisher:
IBM

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency