You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

Selling Smarter in 2009 and Beyond with Remote Selling

Tags:
crm software

Overview Discover how to increase sales efficiency and productivity with fewer resources.

This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

Further White Paper Details
Publisher	Citrix Online	File Format	PDF
Date Published	October 2009
Format	White Papers
Topics	CRM Software, Business Management, Sales Force Automation, Sales - Marketing, Collaboration Tools

Did you find this white paper useful?

Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

Publisher:
Pitney Bowes

Tags:
crm software

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

Publisher:
Pitney Bowes

Tags:
telecom services

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

Publisher:
HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Publisher:
Pitney Bowes Insight

Tags:
customer support services

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...

Publisher:
Vodafone

Tags:
call center - contact

The Bloor Perspective: 2002/2003 straw poll, mobility versus privacy and Platform Intelligence

IDC have observed that the industry suffered a negative growth rate of just over 2.3 per cent giving a decline of 3 per cent over the past two years. At one level, mobility should increase efficiency and productivity.

Channel:
Comment & Analysis

The Bloor Perspective: New mobile interface, collaboration and Sybase

Web conferencing and instant messaging allow people to have meetings sooner because shorter meetings without travel are easier to fit into diaries. Web conferencing can make a big reduction in the waste of time and money spent travelling to meetings.

Public sector still shunning flexi-working

The public sector is still failing to embrace flexible working, according to research out today, despite the highly publicised benefits of staff retention and increased productivity. According to the YouGov findings the south of England is the area...

Channel:
Law & Policy

BT shrinks carbon footprint

The survey found the widespread use of conferencing leads to faster decision making, increased productivity and a reduction in travel costs. The 97,000 tonnes saved through conferencing represents a 15 per cent reduction.

Do you need video in your enterprise?

In the enterprise, video can play three major roles: one-to-one telephony, to bring individuals together over a video phone or PC; video conferencing, to bring groups together for live meetings (which can be unicast or bidirectional); and video on...

Business is the loser if you shun "experimental" web 2.0

For example, Shukla cited web conferencing as a tool that has helped companies reduce travel costs and improve team productivity. Meetings and collaboration: Using internal social-networking and collaboration platforms can improve communication and...

Channel:
WebWatch
Tags:
business,
blogging,
web 2.0

Featured White Papers

Harnessing the Power of Location Intelligence in the Public Sector

Throughout the world, public services today are under pressure. The current economic climate, where taxreceipts are naturally suppressed, provides very seriousfunding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services without additional resources to carry them out. Store closures are changing the urban landscape. Demographic and/or economic change isincreasing demand for health and social services.Demand for decreased crime rates is focusing minds in law enforcement. And the threat of internationalterrorism is forcing greater contingency duties on the emergency services. The net result is a need to do more with lessquite a challenge.

Publisher:
Pitney Bowes

IBM XIV® Storage System: Power Consumption Reinvented

Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be explored. This IBM whitepaper shows how, on average, a traditional storage system using mirroring effectively uses less than 21% of its raw capacity, and an XIV system uses approximately 46% of its raw capacity.

Publisher:
IBM

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency