You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

9 Management Practices for Exceptional Webinars

Tags:
help desk

Overview Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results. This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.

Further White Paper Details
Publisher	Citrix Online	File Format	PDF
Date Published	October 2009
Format	White Papers
Topics	Help Desk, Customer Support Services, Software Engineering, Strategic Planning, Mobile - Wireless Communications

Did you find this white paper useful?

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Publisher:
NTRglobal

Tags:
help desk

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

Publisher:
Citrix Online

Tags:
help desk

9 Management Practices for Exceptional Webinars

Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...

Publisher:
Citrix Online

Tags:
help desk

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.

Publisher:
IBM

Using Proactive Alerts in HP Web Jetadmin

HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...

Publisher:
Hewlett-Packard (HP)

Tags:
help desk

Adobe-Macromedia alliance takes fight to Microsoft

But the companies are also seeking to expand their business with corporate technology departments. The audience for Adobe and Macromedia's software consists of so-called creative professionals, such as web designers and graphics artists.

Official: ID cards project will fail

Read silicon.com's leader on the ongoing ID Cards on Trial campaign and the A to Z of ID cards for the lowdown on this controversial project. An OGC spokesman told silicon.com "The function of the OGC is to probe and question departments’ plans in...

Channel:
Public Sector
Tags:
id card

Public sector lacks data-security sense

Phil Booth, national co-ordinator for the No2ID anti-ID cards campaign, said ordinary civil servants not having a grasp of security issues should "terrify" people. This systemic problem extends across all government departments, and is endemic at...

Web 2.0 generation expect work on their terms

IT departments, meanwhile, must also be prepared to accommodate this new wave of technophiles, says analyst Yankee Group, by giving them control over their IT environments. Many also expect to be able to continue using other web 2.0 technologies...

The Naked CIO: Enemies of the state

The concentration on legislation crippling the IT industry may be partly to blame for growing concerns about UK IT effectiveness but it is not the root cause. But that is not the major reason for considering the government an enemy of IT...

IT: Set your sights high

From this perspective, the goal that underpins IT's opportunity to help the business exploit IT more effectively is the pulling together of disparate threads of CRM-related activities into a cohesive whole, rather than a bunch of disparate...

Channel:
IT Director
Tags:
crm

Featured White Papers

Harnessing the Power of Location Intelligence in the Public Sector

Throughout the world, public services today are under pressure. The current economic climate, where taxreceipts are naturally suppressed, provides very seriousfunding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services without additional resources to carry them out. Store closures are changing the urban landscape. Demographic and/or economic change isincreasing demand for health and social services.Demand for decreased crime rates is focusing minds in law enforcement. And the threat of internationalterrorism is forcing greater contingency duties on the emergency services. The net result is a need to do more with lessÂ—quite a challenge.

Publisher:
Pitney Bowes

IBM XIVÂ® Storage System: Power Consumption Reinvented

Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be explored. This IBM whitepaper shows how, on average, a traditional storage system using mirroring effectively uses less than 21% of its raw capacity, and an XIV system uses approximately 46% of its raw capacity.

Publisher:
IBM

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency