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In the first of this series of three white papers, Mike Ferguson of Intelligent Business Strategies defines what data governance is and then looks at the requirements that need to...
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There is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This...
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Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies...
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Companies worldwide struggle with inconsistent, inaccurate or unreliable data - and often don't know how to build more useful corporate information. This white paper examines a five-step method for...
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A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to
driving profitable...
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
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Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
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As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
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If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
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Download this new Quantum Leap Marketing white paper to explore how to successfully market and sell services with Webinars in order to get the maximum mileage out of your marketing...
Storage specialist Quantum has released a line of products it claims will revolutionise fail-safe back-up systems by putting data onto disks, not tape. Richard Collins, managing director for Quantum EMEA, said the new product was all about reducing...
HP said it will no longer be using StorageTek's disk arrays or libraries despite a years-long OEM agreement with the vendor, but will instead be using Quantum. Compaq and Quantum have had a long-standing partnership which has seen Quantum's...
The MOD announced plans in July to set up industry partnerships to explore "networked warfare". He added: "The MOD budget is in deep trouble. The Ministry of Defence (MOD) has rejected opposition claims that its planned investment in new technology...
Using analytics to show how valuable the IT department has been to the business is one thing; using it to make the case for new projects requires a quantum leap in terms of business understanding, warns IM Group's Som.
The world's largest quantum encrypted network has been unveiled in Vienna, providing a glimpse of how data could be securely transmitted in the future. The network is the result of more than four years of work with 41 organisations from 12...
A single offender database is technically realisable but Noms did not adequately explore other potential solutions and underestimated the cost of customising the software it had already selected for the Prison Service," the report said.
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