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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template...
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When automation technology leader ABB set out to improve operations of its worldwide SAP systems, the company chose the SAP Solution Manager application management platform. The platform provides a service...
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With the number of customers and SAP solutions on the rise, AXA's SAP Customer Competence Center required a more efficient tool. This need became particularly acute when the center was...
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Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized...
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Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis....
The appointment of a third party to audit the process is intended to tackle criticisms that Sun is too 'protectionist'. Sun Microsystems is to change the Java standards process to include an external audit by an accounting firm.
A US insurance firm has announced a policy to cover the Segway Human Transporter - more notoriously referred to as 'Ginger' or 'It'. However, the forward-thinking financiers haven't impressed Segway's creators who insist the device is so safe and...
Yahoo is planning an upgrade to its instant messaging software that will block access via third-party IM applications such as Trillian. However, she did say that the upgrade would likely disable access for all Yahoo Messenger users who access the...
Delivering the opening keynote address at the software giant's annual conference for developers, network administrators and other in-the-trenches IT folks, Ballmer made only brief mention of Longhorn, the next version of Windows.
Additionally, new transactional capabilities in the Windows file system and registry will enable administrators to roll back changes more easily, in case of an error, Microsoft said. Users who want more advanced disk maintenance will still want to...
Battelle also asked Schmidt about Google's proposed $3.1bn acquisition of online display ad company DoubleClick. And what does Google plan to do with the third-party application created for the Google Pack software suite that deletes DoubleClick...