You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI

Tags:
help desk

Overview Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	January 2007
Format	White Papers
Topics	Help Desk, Infrastructure Management, Customer Support Services, ERP, Database Management

Did you find this white paper useful? 1 out of 2 users found this white paper useful

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Publisher:
NTRglobal

Tags:
help desk

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

Publisher:
Citrix Online

Tags:
help desk

9 Management Practices for Exceptional Webinars

Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...

Publisher:
Citrix Online

Tags:
help desk

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.

Publisher:
IBM

Using Proactive Alerts in HP Web Jetadmin

HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...

Publisher:
Hewlett-Packard (HP)

Tags:
help desk

Hotmail users' privacy violated by hacker tool

Hackers have developed a tool to exploit a fault in Hotmail security that allows them to read private messages, speeding up a traditionally slow manual hacking process. Covert hacker site, rootcore.com, has released the tool, named Hobo, which...

Channel:
Security Strategy

RedDot claims idiot proof content management tool

Eric Heiligenstein, VP of sales at RedDot, told silicon.com: "It's a tool to create and maintain inter- intra- and extranet projects. Content management company RedDot Solutions has launched its content management server product family in the UK.

Channel:
Servers

AltaVista's cunning linguists expand the tool bar

With the Babel Fish tool (named after Douglas Adams' piscine in-the-ear translator from The Hitchhiker's Guide to the Galaxy) surfers will be able to translate words and web pages into any one of 10 different languages, including English, French...

Channel:
WebWatch

Virus writers tool up for Blaster re-run

The new attack tool makes it trivial for any malicious actor to gain unauthorised root access to an unpatched computer. For example, the company has added to its website a tool that, with a user's permission, checks to see if Windows is set to...

Internet blacklisting tool unveiled

Security researchers have taken a page out of Google's book in reinventing the blacklist, a tool for blocking internet attacks. At this week's 17th Usenix Security Symposium, researchers from the Sans Institute and SRI International will present...

Channel:
WebWatch
Tags:
google,
internet,
security

Disaster fighters link up with £2m tool

The £2m National Resilience Extranet (NRE) will be a browser tool linking more than 1,000 organisations involved in disaster relief efforts. The tool will only be available to designated emergency response organisations and will require both...

Featured White Papers

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.

Publisher:
Pitney Bowes

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Publisher:
Citrix Online

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.