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Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.
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By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will...
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The number of consumer audio applications demanding high quality audio compression and communication across wireless networks continues to grow. Although the consumer is increasingly demanding higher audio quality, devices such...
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To help manage products, Dunham & Smith Agencies has migrated a mobile application created in 1998 to the Windows Mobile platform. The new system allows field representatives to more easily...
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Interactive Brochure: iPhone in the Enterprise. End-users, including many executives, love the iPhone. And given its popularity, IT managers are going to have to deal with these popular devices and...
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As the worldwide leader in lightweight, professional-grade headsets, Plantronics offers features and service that other headset makers cannot match. Unlike offerings from generalized audio manufacturers, Plantronics direct connect headsets are...
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Major manufacturers of wireless headsets build their products around industry standards, making the performance relatively similar from maker to maker for products built on a given standard. Based on the...
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As the worldwide leader in lightweight, professional-grade headsets, Plantronics offers a wide selection of headsets to meet the unique and varied needs of both contact center agents as well as...
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Most call centers recognize that a more important buying criteria than initial price is headset performance over time - that is, the total cost of owning a headset. Obviously, when...
This can later be integrated with other channels when the mobile employees have more powerful devices. For example, any handset can be used for limited interaction with a CRM system. Graham Titterington, senior analyst at Ovum, reviews the...
Professor Daniel Kwok and Professor Larry Kostiuk from the University of Alberta created channels similar in size to the EDL and forced liquid through the channels, resulting in a movement of net charges downstream.
Public sector organisations, in line with the move towards e-government in the UK, are now expected to be able to manage every aspect of citizen interaction through multiple channels. However, attendees at the event admitted such efficiencies are...
It said: "As video-sharing networks on the web proliferate, the potential capture of a large audience will incite malware writers to exploit these channels for monetary gain. The so-called W32/Realor worm, discovered in early November 2006...
With so many communications options, there is nothing to manage the sequencing or interaction between different channels. Time management has formed part of background skills development for many employees but the growth in communication channels...
Yet the reality that businesses face is a customer communications environment that is costly, disparate and fragmented across multiple channels. Customers, faced with a dizzying array of products and services, expect customised offerings and...