Download
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Download
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
Download
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Download
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
Download
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after
your business'. And in a relatively short time the company...
Download
Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and...
Download
Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system for operations across Europe and...
Download
Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view...
Download
In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep...
Download
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms...
British reseller, Action Computer Supplies Holdings, has called off its proposed merger with US company Insight Enterprises Inc. Action said the merger was cancelled because of predictions of slow sales and deteriorating results.
Salaries in ebusiness are expected to rise 9.7 per cent, against a service sector average of 3.6 per cent, on top of a year-on-year rise to July 2000 of 7.2 per cent. Iain Smith of Hay Management Consultants said in a statement: "Share options were...
In 65-nanometer chips, the length of gate oxide will get shorter, which will improve performance but the gate oxide will retain its thickness. They are giving their circuit designers a lot of tools to control power but it remains to be seen how...
You must retain your capability to make up your own mind and form your own strategy," he said. The results of silicon.com's CIO Jury today showed that IT chiefs use analyst insight and predictions as a valued tool in their strategic armoury.
This is important where organisations need to retain multiple brands because of functionality or cost. There are several reasons why organisations have so little insight and control. Responsibility is often scattered - so control and costs go out...
Most printer and copier vendors offer some form of MPS, either as a fully outsourced service or as a more modular set of services, which enables a business to retain some control of its print environment if it so wishes.