VoIP - IP Telephony White Papers
Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs
Overview The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state executive. The main support behind the state's unified communications is the Active Directory service, which is making possible a more effective e-mail system, as well as Internet telephony, presence information, instant messaging, and Web conferencing. Time to administer e-mail has been slashed in half, a single-office deployment of Internet telephony has saved around U.S.$100,000, and the state is testing instant messaging and Web conferencing that could enhance call center operations and telecommuting by remote workers.
| Publisher | Microsoft | File Format | HTML |
|---|---|---|---|
| Date Published | September 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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