Telecom Services White Papers
Bharti Airtel Grows at a Stunning Pace by Keeping Its Focus on the Customer
Overview Bharti Airtel needed to maximize its future flexibility and growth potential by adopting a business-driven framework for integration, allowing it to implement and deliver new services rapidly. With competition intensifying in the Indian telecom services market, Bharti Airtel needed to find a way to focus on developing new services that could set it apart from the competition and strengthen its customer relationships. Bharti Airtel entered into a comprehensive 10-year agreement with IBM to transform its processes and take on the management of its IT infrastructure. Its new platform provides a standardized framework for Bharti Airtel to integrate its channels and customer-facing processes - enabling a more seamless customer experience, higher customer satisfaction and more profitable growth.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | March 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSSWhen Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
DownloadWith an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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IP Telephony from A to Z
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Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the...
The Business Benefits of Secure Remote Access
Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from SonicWALL, Inc., as they help you make the right call on telecommuting.
