ERP White Papers
The IGEPA Group Improves Quality of Service With Access to Accurate, Up-to-Date Customer Information
Overview The IGEPA Group wanted to replace the company's legacy Customer Relationship Management (CRM) solution to meet the growing demands of the group's day-to-day business activities and integrate the new CRM solution with the company's existing Enterprise Resource Planning (ERP) system. The challenge was to expand CRM capabilities to provide insight into competitor product data and cross-selling opportunities, as well as to provide support for joint projects within the group and improve field staff management, prospect processing, sales quotes, and the quality of service to customers. The IGEPA Group integrated Oracle's Siebel CRM 8.0 and Oracle's JD Edwards EnterpriseOne ERP applications via a middleware product to provide standardized process development.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | August 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSView the HP Performance Center QuickStart data sheet
DownloadFind out how to implement HP Performance Center quickly to enable a performance COE.
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge
Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software...
Looking for a fast payback? 10 Minutes with Free Tool Can Save Thousands
Spend 10 minutes with free JDE ROI Tool and see how you can save thousands with a JD Edwards technology refresh. The tool lets you: identify strategic drivers conduct a brief benefits...
The Real Reason Executive Participation Creates IT Project Success
Most mid to large scale IT projects, whether they are ERP, CRM, Business Intelligence, or other business transformation initiatives last at least 3 months, and most are 6 months to...
