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CRM Software White Papers

Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain

Tags:
crm software

Overview Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to implement an easy to use Customer Relationship Management (CRM) system that would help improve sales forecasting capability. Verigy improved sales forecasting accuracy by an estimated 25% with Oracle CRM on Demand.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	June 2009
Format	Case Studies
Topics	CRM Software

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Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

Publisher:
Pitney Bowes

Tags:
crm software

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

Publisher:
Pitney Bowes

Tags:
telecom services

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

Publisher:
HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Publisher:
Pitney Bowes Insight

Tags:
customer support services

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...

Publisher:
Vodafone

Tags:
call center - contact

Strategic Vision: Giga Information Group on CRM

CRM extends companies' reach from the manufacturing floor out to the customers and prospects, allowing companies to combine ERP efficiency with higher overall effectiveness. And yet, like many new disciplines, the value of customer relationship...

Channel:
Comment & Analysis

IDC: 'The ecommerce outlook is rosy'

Sales force automation, supply chain forecasting projects or web-enabled enterprise resource planning applications don't count. In particular, IDC is seeing a lot of customer relationship management (CRM) projects.

Channel:
IT Director

J.D. Edwards targets mobile workers with CRM software upgrade

Edwards business-management applications - such as bookkeeping, forecasting and inventory-tracking software. The revised product, called CRM 2.0, features customer relationship management tools that help companies link the software with other J.D.

Channel:
Applications
Tags:
crm,
j.d edwards

Collaboration: The supply chain reaction

Accurate forecasting is just as important in manufacturing as it is in grocery retailing and all parts of the supply chain want to keep their stock levels to a minimum. The final stage is where suppliers and customers collaborate on forecasting.

Channel:
Collaboration

Public sector going mad for outsourced IT spend

Karen Swinden, Kable's head of forecasting, said: "There seems to be a general consensus that BPO is fuelling the outsourcing market, but Kable's analysis of public sector contracts clearly demonstrates IT is playing the leading role.

Channel:
Law & Policy

After the mega-merger: Siebel staff face post-Oracle cuts

With the mega-merger between Oracle and Siebel Systems closed, Wall Street analysts are forecasting pink slips for Siebel employees. But Siebel, a large vendor of customer relationship management (CRM) software, may not be the only one to feel the...

Channel:
Applications
Tags:
siebel,
oracle

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