Customer Support Services White Papers
Case Study: Moosejaw Uses Mobile to Connect & Leaves Consumers Engaged and Buying
Overview While many firms have begun to use mobile marketing and social media tools to engage with their customers, few have created a more integrated approach spanning marketing, e-commerce, customer service, branding, idea generation, customer reviews, and loyalty programs as successfully as Moosejaw. The results they achieved from the very beginning amazed marketing experts everywhere and got the attention of the mainstream media! Moosejaw found more than half of their customers have opted for at least one text application.
| Publisher | MESSAGEbuzz | File Format | |
|---|---|---|---|
| Date Published | October 2008 | ||
| Format | Case Studies | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
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3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



