Customer Support Services White Papers
Plain Talk about Training Payment Options
Overview You know you need training; the trick today is how to pay for it and work it into your demanding schedule. Staffing and budgets are flat or declining, but the IT workload is rising. Yet even with today's lean budgets, many IT professionals are getting the valuable training they need by locating training funds hidden in the most interesting places. This white paper will show you how you can, too.
| Publisher | Global Knowledge | File Format | |
|---|---|---|---|
| Date Published | September 2009 | ||
| Format | White Papers | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



