Customer Support Services White Papers
Leading Independent Media Production and Distribution Company Leverages .tv Domain Name as a Catalyst for New Business Initiative
Overview Entertainment Studios, Inc. produces and distributes television programs, as well as selling related advertising. The Los Angeles, California headquartered company is the largest independent producer/ distributor of first-run syndicated television programming for broadcast television stations in the country. The challenge was to create innovative branding strategy for launch of six new high-definition channels that reflect video-centric focus and availability across multiple platforms, to ensure that each channel name intuitively reflects its specific area of focus and can be immediately recognizable across all distribution platforms, etc. Entertainment Studios deployed VeriSign Domain Name Services.
| Publisher | VeriSign | File Format | |
|---|---|---|---|
| Date Published | February 2009 | ||
| Format | Case Studies | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



