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Nortel Networks Case Study: CallPilot Password Reset

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voice mail

Overview Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees to reset their CallPilot password in the event that they forget their password or their account expires.

Further White Paper Details
Publisher	Nortel Networks	File Format	HTML
Date Published	January 2009
Format	Case Studies
Topics	Voice Mail, Security Management

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