Knowledge and Data Management White Papers
American Honda Saves Millions Using SAS
Overview Boasting one of the most admired and recognized brands in the United States, American Honda ensures the continued quality and performance of its automobiles by listening closely to what its customers - and the data - are saying. The challenge was to detect and contain warranty and call center issues before they become widespread. American Honda deployed SAS spots patterns in a wide range of data and text to pinpoint problems early, ensuring safety, quality and customer satisfaction.
| Publisher | SAS Institute | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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