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SAS Drives Savings and Revenues for 1-800-Flowers.com

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knowledge and data management

Overview 1-800-FLOWERS.COM has grown its family of gift brands to more than 14 through a combination of internal development and strategic acquisitions in the past nine years. The challenge for 1-800-FLOWERS.COM was that it wanted to make decisions in real time to increase retention, reduce costs and keep its best customers coming back year after year. 1-800-FLOWERS.COM deployed SAS to provide an intimate view of its customers, automates personalized offers and gives the company real-time data on customer service and quality issues.

Further White Paper Details
Publisher	SAS Institute	File Format	PDF
Date Published	December 2008
Format	Case Studies
Topics	Knowledge and Data Management, Customer Support Services

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