Resources Mgmt. White Papers

The Aligned Organization: How Performance Management Can Align Activities and Resources With Enterprise-Level Strategy and Market Conditions

Overview In an unforgiving business climate, there is no room for the kind of inefficiency that results from misalignment. Success requires alignment - collaborative progress toward a shared vision. This vision is supported by dynamic knowledge of the full business impacts of activities, processes and relationships, and optimizing outcomes for multiple stakeholders. The technology is currently available to support the alignment of strategy and execution across the organization and, in the process, to support the necessary cultural change as well.

Further White Paper Details
PublisherSAS Institute File FormatPDF
Date PublishedApril 2008
FormatWhite Papers   
Topics

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