Customer Support Services White Papers
SAS Service Operations Optimization: Optimize Service Operations to Drive Critical Corporate Performance
Overview Providing customer service after the initial sale is no longer simply a cost of doing business. Facing stiff competition and waning product-based profit margins, companies have turned to their post-sales service operation to drive critical corporate performance levers like revenue, profitability and competitive advantage. Service is emerging as a more consistent differentiator, and companies that typically competed with each other on product features and functions are now edging competitors with premium service offerings, extended warranties, remote product services and other value-added services. As such, monitoring service chain performance has become mission-critical for these companies, and they can no longer afford to overlook the importance of systematically measuring and improving customer service performance over time.
| Publisher | SAS Institute | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | White Papers | ||
| Topics | |||
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