CRM Software White Papers
Effective Performance Management: Integrate Methods Under One Umbrella
Overview Performance management - when narrowly defined - spans so many individual managerial methods that few people seem to agree on what it is. But define it broadly while ignoring integration of these methods, and it risks becoming little more than a slogan for a disjointed mix of projects. A performance management framework may include methodologies and supporting software for Activity-Based Cost Management (ABM), balanced scorecards and strategy maps, dashboards and Key Performance Indicators (KPIs), as well as systems and measures for Customer Relationship Management (CRM), Supply Chain Management (SCM), lean management, resource planning, and budgeting & forecasting.
| Publisher | SAS Institute | File Format | |
|---|---|---|---|
| Date Published | November 2008 | ||
| Format | White Papers | ||
| Topics | |||
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