You are here: silicon.com > Resources > White Papers > Data Management > Data Tools > Business Intelligence - Data Warehousing

Business Intelligence - Data Warehousing White Papers

Higher Customer Profits, Lower Risk: IBM Cognos Performance Perspectives Series

Overview What's top of mind for retail banks? More often than not, the focus is on customer profitability and risk management. Customers are key to higher branch profits. So it's no surprise that more financial institutions are looking to improve the client experience. But success depends on gaining customer insight. If banks truly understand what clients want, it's much easier to tailor products and services in ways that are meaningful to them. This from The McKinsey Quarterly: "Few banks have more than a rudimentary knowledge of what customers want from a branch and how they currently use it so bank executives should use data analysis and direct observation to track the flow of customers and their behavior.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	April 2009
Format	White Papers
Topics	Business Intelligence - Data Warehousing, Cost Control - Risk Mgmt.

Did you find this white paper useful?

Accelerating Enterprise Data Governance Part 1

In the first of this series of three white papers, Mike Ferguson of Intelligent Business Strategies defines what data governance is and then looks at the requirements that need to...

Publisher:
DataFlux

Data Governance for Master Data Management and Beyond

There is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This...

Publisher:
DataFlux

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies...

Publisher:
DataFlux

Five Steps to More Valuable Enterprise Data

Companies worldwide struggle with inconsistent, inaccurate or unreliable data - and often don't know how to build more useful corporate information. This white paper examines a five-step method for...

Publisher:
DataFlux

Business Continuity: How quickly do you plan to bounce back?

Watch this IBM ForwardView webshow to find out how Business Continuity Planning can help minimize the impact that downtime can have on your business, your customers, and your bottom line....

Publisher:
IBM

Money laundering to fuel $4.8bn bank IT bonanza

The financial services sector - traditionally the largest market for business intelligence and analytics - is going to play a pivotal part in fuelling this recovery in the coming years as banks and insurance companies are pressed to satisfy...

Channel:
Law & Policy

Banks forced down outsourcing and offshoring route

The profitability of the 50 major European banks improved in the first half of 2004 to 1.48 per cent compared to 1.33 per cent at the end of 2003 but this is also tied in with the ongoing trend for cost-cutting.

Channel:
IT Director

Is your bank tracking your movements?

And with banks spending $1bn on refreshing in-branch IT, according to Datamonitor, introducing new 'smart' technology to identify customer behaviour or subsequent cross-selling opportunities or increase efficiency is obviously in the interest of...

Channel:
IT Director
Tags:
bank,
rfid

'Banks must educate customers on fraud'

Any company that collects data needs to get much better at integrating knowledge and information across all channels - branch, online, telephone, etc.to create a fraud monitoring 'ecosystem' that addresses the problem.

Channel:
Security Strategy

$5bn slashed from global financial services' IT spending

In a statement, CBI chief economic advisor Ian McCafferty said of general IT spend in the UK FS sector: "Another quarter of falling revenues and heavy erosion of profitability have taken their toll on training and IT budgets and job losses are...

Why banks will push ahead with offshoring

The last decade has been a time of great success and profits for banks, meaning they have not had to focus on their cost base. Will FS institutions venture into offshoring processes that were previously retained?

Featured White Papers

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.

Publisher:
Pitney Bowes

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Publisher:
Citrix Online

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.