CRM Software White Papers
Embracing Next-Generation Mobile Platforms to Solve Business Problems
Overview For enterprises today, mobility is no longer a "nice to have" feature; rather, it is considered a strategic component of their business. Deploying mobile applications provides strong productivity improvements and offers better customer touch for the mobile workers accessing these applications in the field, whether they are salespeople, knowledge workers, or field workers. Such applications also have strong benefits across the rest of the organization, such as:
- Improved organizational efficiency, allowing workgroups to communicate better
- Enhanced ability for managers to approve and delegate faster
- Improved efficiency at company headquarters (Data gatherers, financial personnel, analysts, and others receive information in a much more efficient and timely manner with fewer errors.)
- Increased speeds for processing proposals and contracts while top-level management receive information in real time to make better decisions
A recent IDC survey suggests that 70% of organizations are currently deploying at least one mobile application, with more than a third of these companies deploying multiple mobile applications. In the next two years, organizations will begin to increase their adoption of mobile applications such as ERM, content-oriented, and manufacturing and operations applications, whereas two years ago, collaborative applications such as email were the largest deployed.
| Publisher | Sybase | File Format | |
|---|---|---|---|
| Date Published | October 2008 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSTurning customer interaction into profitable relationships
DownloadEffective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...
