Service Level Management White Papers
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Overview When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems (IS) organization. It needed to Implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. It deployed leverage proven ITIL/ITSM methodology and tools.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | April 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSS11 things to consider for File Virtualization
DownloadAs organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...
Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...
From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a trust-based system to...
