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CRM Software White Papers

Achieving a Superior Ownership Experience in Manageability and Quality for Siebel CRM

Tags:
crm software

Overview Oracle's Siebel CRM provides class-leading capabilities for managing sales, services, and marketing activities. To help one maximize the value of this mission critical application, and to achieve a Superior Ownership Experience in application manageability and quality, Oracle provides a set of tools that facilitate top-down application management and covers the entire application lifecycle.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	August 2008
Format	White Papers
Topics	CRM Software, Database Management

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Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

Publisher:
Pitney Bowes

Tags:
crm software

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

Publisher:
Pitney Bowes

Tags:
telecom services

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

Publisher:
HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Publisher:
Pitney Bowes Insight

Tags:
customer support services

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...

Publisher:
Vodafone

Tags:
call center - contact

CA uses neural patterns to predict network crashes

This will be significant for smaller companies who want mission critical systems - such as a small business wanting to set up an ecommerce server. If you're using Windows NT in a mission critical environment it will damn well fail.

Channel:
Servers

Outsourcing patterns shifting in economic downturn

Companies' desire to retain control over mission-critical or complex IT projects as the economy slows is having an impact on outsourcing decisions, according to a recent survey. Thirty two per cent are also looking to cut costs through using...

Channel:
SME Director

UK CIOs not convinced by Linux

Speaking at a panel debate at the influential gathering of technology vendors and CIOs, they said that although Linux does figure in their organisations, they still do not feel it is ideal for mission-critical operations.

Channel:
Operating Systems

Web services finding fans in the UK

Over half of large UK companies have adopted web services, with the technology increasingly being used for mission-critical projects, says new research. Of those, 6 per cent said they are being used for mission-critical projects, 24 per cent for...

Quocirca's Straight Talking: Is CRM still dead?

At the time, there were plenty of relatively successful CRM vendors around - Navision, Saleslogix, Siebel and Vantive spring to mind. With Siebel finally biting the dust last week, and the rest having done so over the last few years, it does look...

Oracle 'same old' strategy for post-Siebel CRM

Oracle has unveiled its strategy to deal with the integration of its Siebel business with the CRM operations of JD Edwards, Oracle and PeopleSoft. But the company did say Oracle-Siebel CRM will form "the centrepiece of the next-generation Oracle...

Featured White Papers

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.

Publisher:
Pitney Bowes

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Publisher:
Citrix Online

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.