Customer Support Services White Papers
Aspect Software Improves Contact Center Visibility and Customers' Ability to Manage Performance
Overview Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software implemented Oracle TimesTen In-Memory Database and Oracle Database within the company's contact center solutions to enable organizations to more effectively manage customer service, collections and sales and telemarketing activities.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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