Service Level Management White Papers

Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation

Overview Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are rigidly enforced. Yet businesses are more dependent on IT than ever before. And demands for more services delivered more quickly under more stringent Service Level Agreements (SLAs) are becoming routine. The real-world experience of best-in-class IT organizations and HP Mission Critical Services consultants points the way toward practical recommendations for realizing these strategic priorities.

Further White Paper Details
PublisherHewlett-Packard (HP) File FormatPDF
Date PublishedMay 2009
FormatWhite Papers   
Topics

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Customer Case Study:  A L Filters

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Improving IT service delivery through an integrated approach to software asset management white paper

This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...


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