Business Intelligence - Data Warehousing White Papers
Mission Accomplished for Customer Support Command Center
Overview A leading global manufacturer of high-technology products needed better insight to deliver on Service Level Agreements (SLAs) with enterprise customers worldwide. It needed to develop a continuous monitoring and reporting solution to help the customer support center achieve compliance with service-level agreements. It deployed IBM Cognos Now! solution provides hundreds of users with real-time access to more than six data sources, supporting the call center with immediate insight into key performance metrics.
| Publisher | IBM | File Format | HTML |
|---|---|---|---|
| Date Published | June 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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