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Business Management White Papers

Service Request Management: A Business Impact Assessment

Tags:
business management

Overview "Service Request Management" refers to the customer-facing requirements for publishing and actualizing IT services for IT's service consumers. This includes requirements to define, standardize and publish a consistent set of available services, as well as capabilities to support more efficient service delivery through various types of automation, most typically workflow-driven process automation. In other words, the catalog of services provided by an SRM system should ideally represent all business services provided by IT, including many that typically require a high degree of personal involvement, or a high human touch.

Further White Paper Details
Publisher	Enterprise Management Associates	File Format	PDF
Date Published	August 2007
Format	White Papers
Topics	Business Management, Groupware - Workflow, Cataloging

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Business Analytics and Optimization for the Intelligent Enterprise

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Publisher:
IBM

Tags:
diagnostics and analysis

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Publisher:
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Tags:
access technologies

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Publisher:
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Tags:
broadband

HP print solutions and 3M

Publisher:
Hewlett-Packard (HP)

Tags:
multifunction peripherals

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Publisher:
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Tags:
data mining - analysis

Web services - the only way to make Wi-Fi fly for business?

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What future IM?

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Channel:
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Spammers turn to free porn to beat Hotmail security

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Channel:
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Robo-reporters spit out results stories

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Channel:
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Tags:
thomson,
robo-reporters

Will's Web Watch: Computer says 'no'

The automation of much of the retail process - through the switch to ecommerce - is a major bonus for consumers but that doesn't mean a human being shouldn't be able to step in at any time to resolve a problem in those rare moments when technology...

Channel:
Will's Web Watch

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