Help Desk White Papers
BMC Service Desk Express
Overview BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and solutions. The Integration Engine enables scheduled, real-time and Web Service interaction, and utilizes the standard BMC Service Desk Express business logic systems. By providing this rich and robust integration capability, BMC Service Desk Express can be the central hub for IT systems management activity.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | April 2009 | ||
| Format | White Papers | ||
| Topics | |||
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.



