You are here: silicon.com > Resources > White Papers > Enterprise Applications > Workflow Management > Groupware - Workflow

Groupware - Workflow White Papers

BMC Best Practice Process Flow for Event Management

Tags:
groupware - workflow

Overview The operations manager periodically reviews all high-impact incident requests (i.e. all service outages that affected multiple users). For each of these incident requests, the operations manager first determines whether or not an event was generated to notify the service provider organization of the outage. After completing the review of a high-impact incident request, the operations manager reviews the next one until all of the high-impact incident requests that were resolved during the past review period have been reviewed.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	July 2008
Format	White Papers
Topics	Groupware - Workflow, Best Practices

Did you find this white paper useful?

Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector

Digital capture and storage make information easily retrievable and useful, but don't necessarily enable enterprise-wide efficiency. Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications...

Publisher:
Optical Image Technology

Tags:
document management

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Publisher:
NTRglobal

Tags:
help desk

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

Publisher:
Citrix Online

Tags:
help desk

Supporting Employees Anytime, Anywhere

New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology

Publisher:
Citrix Online

Tags:
document management

IBM Web Seminar: Dynamic Process Change to Optimize Cost and Agility.

Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM® Smart SOATM approach can help you...

Publisher:
IBM

Tags:
infrastructure management

Microsoft shuts down independent Windows news site

With that made clear, Microsoft has no objection to the site being restored and will do whatever is appropriate to help ensure that the interested parties and their host are able to get this situation resolved," the representative said.

Channel:
Law & Policy
Tags:
microsoft,
neowin

Banner ad Trojan hits IE

Still, few reports of the Trojan horse have emerged, according to Vincent Weafer, the senior director of the incident response team at security company Symantec. Such hostile servers could reroute an infected computer's request for a website to an...

Denial-of-service attack causes web blackout

Furthermore, Song noticed that web-wide traffic during the outage actually declined, making it unlikely that Google and the other sites were the victims of a distributed denial-of-service attack, in which thousands of unknowing PC "slaves" would...

Channel:
WebWatch

Olympics diary: Super Saturday and the wrap-up

The incident was resolved in less than 20 minutes - well in advance of the start of the competition. Yesterday, I managed to get to the Modern Pentathlon, a multidiscipline event consisting of five events that take place over one day of competition...

Channel:
IT Director
Tags:
olympics

Benioff red-faced over Salesforce.com outage

Benioff, who has not commented much about the incident publicly, said in an interview at a San Francisco media event that outages are an inevitable part of computing and that they happen very rarely at Salesforce.

Cloud computing for finance firms - is it compliant?

This is not to say regulations will undermine cloud computing but rather firms will need to pay particular attention to the need for controls that will help to prevent system and process failures, or to implement measures that will enable prompt...

Channel:
Desktops
Tags:
azure,
cloud computing

Featured White Papers

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.

Publisher:
Pitney Bowes

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Publisher:
Citrix Online

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.