Customer Support Services White Papers
"Integration of TTY Calls Into a Call Center Using the Placeholder Call Technique"
Overview All organizations have a phone system, but a "Call Center" has special requirements and a specialized phone system. A call center will have a group of call "Agents" accepting customer service, technical support, or other types of calls from customers or clients. Traditional call centers are often designed to accept only voice calls over the PSTN, that is, telephone calls from hearing and speaking persons traveling over the Public Switched Telephone Network.
| Publisher | NexTalk | File Format | |
|---|---|---|---|
| Date Published | February 2007 | ||
| Format | White Papers | ||
| Topics | |||
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