SLA White Papers
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
Overview BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid deployment of an HP Service Management solution including ITIL best practices, consulting and education services, and HP service management software. This resulted in standardization with ITIL best practices enables measurement of compliance with Service Level Agreements (SLAs) and better adherence to contractual obligations.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | May 2008 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSLearn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
DownloadMetrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Justifying SQL Server Management Tools in a Down Economy
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high....
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development...
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and...
Qualcomm Case Study: GE Healthcare - Clinical Services
GE Healthcare is a $14 billion unit of General Electric Company. The company sought a way to dispatch this distributed team of skilled engineers to the appropriate facilities, based on...
