Service Level Management White Papers
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Overview Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | July 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSS11 things to consider for File Virtualization
DownloadAs organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...
